Kura and Inisoft recently undertook a series of projects with ContactBabel and CCA Global to understand the challenges in the contact centre from a leader and an advisors perspective. We're pleased to say, our report which details advice on addressing some of the challenges documented in the research series, is now available to download. In this report, we summarise the key findings from the research series and describe the key initiatives we’ve introduced at Kura and Inisoft to address them.
The report offers advice and shares our initiatives on:
- Advisor attrition
- First call resolution
- Navigating complex systems
- Actionable intelligence – obtaining feedback from your advisors
If you’d like to keep up-to-date with this research series, you can register your interest here. Or if you’d like to learn more about Kura and Inisoft, and how we can help your organisation, please get in touch at email@example.com.
Contact us today to learn more.
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