In today’s digital age your customers have high standards and limited patience. The world is their marketplace and customers have many options for purchasing products and obtaining services. At the push of a button, a customer expects answers and resolutions. But how easy do you make it for your customers to contract your organisation and what are the implications if it doesn’t live up to their expectation?
In this short video, to the right, Oonagh McBride, the Head of Inisoft, and Arceeb Moughal, Director of Commercial for Kura, discuss this topic and the implications it has for organisations that don’t get their customer service strategy right.
On this page, you’ll also find useful information about Syntelate Connect, our unified agent desktop with Omni-channel capabilities. If you’d to learn more, please get in touch at firstname.lastname@example.org.
Read the latest blog from Oonagh McBride, Head of Inisoft.
Learn about the features and benefits of Syntelate Connect.
Catch our latest webinar “Reduce Customer Effort to Improve Positive Outcomes”.
Read the latest report from the Aberdeen Group on Omni-Channel Strategies