Recently Kura teamed up with the CCA to answer this very question. Through new, original research we asked the critical questions to understand where businesses were positioned today and their ambitions for the future.
Our on-demand webinar by Arceeb Moughal, Director of Commercial at Kura, and Anne-Marie Forsyth, CEO of the CCA, highlights the key findings from this research and why they’ve deemed the top five customer service strategies to be:
Lead from the top down
Personal, empathetic and complex problem solving
Setting-up people for success
Be proactive, seize opportunities
At the bottom of this page you’ll also find the full white paper on this topic and additional information about Kura. If you’d like to learn anything else please contact us at firstname.lastname@example.org.
Get an overview of Kura and why people rely on us to drive their customer service.
Don’t just take our word for it, hear what our customer, Turn2us, has to say!
Read the original research created in conjunction with the CCA.
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